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Procedure to be followed in the event of a child being lost.

1. Within setting Premises

•  Staff must immediately check the environment.
•  Manager, Deputy or key worker to inform the Police by dialling 999 on any phone.
•  The Parents of the child will be contacted and given information of all communications.
•  Manager, Deputy or key worker to inform the Duty Social Worker by dialling 0207 926 1000 and asked to connected to the Duty Social Worker.
•  Details of the incident will be recorded and signed by the relevant persons.
•  Inform Ofsted.
•  Details of all communication and correspondence will be kept on file.

2. Away from Nursery Premises [e.g… … Outings]

Staff must immediately check the environment. 
The information desk at the location will be notified [where possible an announcement can be made to try to locate the child].
Manager, Deputy or key worker to inform the Police by dialling 999 from any phone.
The Parent of the child will be contacted and given full detail of the incident.
Manager, Deputy or key worker to inform the Duty Social Worker by dialling 0207 926 1000 and asked to be connected to the Duty Social Worker.  Where the destination is out of our borough “LAMBETH”, the local Services department will be contacted.
Details of incident will be recorded and signed by the relevant persons.
Inform Ofsted.
Details of all communication will be kept on file.



Procedures to be followed if a child is not collected by 18:10 hours.

  • Parents will be contacted by telephone.  Messages will be left on answer phones where possible.
  • If Parents cannot be reached, emergency contact listed on the application form will be contacted by telephone.  Messages will also be left on answer phones.  
  • If the child is still on the Premises, at 19.00 hours, if Parents or Carers failed to collect the child, the Manager, her deputy or key worker will contact the Social Worker on 0207 926 1000 [ask to be connected to the duty Social Worker] and the child might be taken into emergency care.
  • If Parents or Carers continue to collect their child after closing time, the Manager or her deputy will inform the Duty Social Worker.
  • Details of this incident will be recorded and be kept on file.


All Parents/carer should accompany their child/ren to their classroom/s.

Children attending Breakfast Club will be taken to School by the time School is due to commence.  They will be taken to their school play ground.

The children will walk to and from school and where possible the children will have use of our mini-bus or on occasions by hired vehicles.

The children are monitored and a register records their attendance.

Information which Parent’s requires to be passed on to the Child’s School will be forwarded to the relevant person.

This Policy will summarise management philosophies and commitment to the effective management of hazards, and therefore the risks associated with these hazards, within the setting environment. This Policy will complement the Health & Safety Policy.

  1. It is setting’s policy to conform to the legislative requirements of "The Management of Health & Safety at Work Regulations; 1992", as amended by "The Management of Health & Safety at Work (Amendment) Regulations; 1994".
  2. Management of the setting recognises the need for, and will undertake, the following responsibilities:

      2.1 To carry out a review of each area of working activity and identify the potential hazards.
      2.2 To assess the risks associated with these hazards, and to quantify them in order of severity.
      2.3 To identify the persons at risk from these hazards. These may be:

      o Staff. 
      o Children.
      o Visitors to the setting - parents / guardians / carers, contractors, etc.
      2.4 To determine what action is required to protect persons against these risks, and to implement the measures necessary.
      2.5 To implement a Health Surveillance Programme for all staff.
      2.6 To provide extra protection where needed for special categories of employee. These may be:

      o Older workers. 
      o Young people. 
      o Pregnant women.
      o Employees with disabilities.
      2.7 To appoint "competent persons" within the setting to assist in implementing these measures and to ensure that relevant legal obligations are fulfilled.
      2.8 To provide appropriate Health & Safety training for all staff to ensure that they are provided with up-to-date Health & Safety information.
      2.9 To develop and implement emergency procedures to address serious accidents, incidents and untoward events involving imminent danger.
      2.10 To continually assess individual employees' capabilities to perform their duties safely and in accordance with management Policies.
      2.11 To ensure that the elements of this Policy, particularly training in Health & Safety matters, are extended to students and volunteer workers that may be employed at the setting.
  3. Reference clauses 2.1 to 2.4 above, a specialised Risk Assessment Schedule has been developed for specific use within the setting. This Schedule focuses on each area within the setting, indoor and outdoor, will enable potential hazards to be identified, the risks quantified, and action plans for corrective / preventive action to be developed.
  4. Risk Assessments are seen as an on-going process, and it is planned to cover the Risk Assessment schedule on a 6-monthly basis, and to use the Management Review Meetings as the forum for reviewing results and developing action plans. Risk Assessments are the responsibility of the setting Manager, or designate, and records of all Risk Assessment activities undertaken will be retained by the setting Manager as part of the Quality Records System.
This Policy will summarise the precautionary arrangements and measures in place for the prevention of fire to ensure compliance with Health & Safety and other legislative 

  1. The setting operates a total "NO SMOKING" policy within the buildings and outer environment of the setting.
  2. Fire doors within the setting must be kept closed at all times. Self-closing doors MUST NOT be wedged open for "convenience". Closed fire doors help to prevent the spread of fire and allow more time for evacuation.
  3. Fire exits must be kept clear at all times and not blocked with toys, equipment and other items.
  4. When using gas and electric appliances:

  5. 4.1 Exercise appropriate care and caution, and where appropriate ensure such appliances are operated in accordance with manufacturers' instructions;
    4.2 When finished using an appliance, ensure that it is switched off before leaving it:
    4.2.1 All electric plugs should be removed from sockets. This must include electric kettles and other appliances.
    4.2.2 Ensure that lamps are not covered with a cloth or other material at any time.
  6. Ensure that there are no cloths etc. "left to dry" by hanging over open gas cookers or hobs.
  7. Fire extinguishers must be kept in the positions marked on the Fire Plan and at no time moved to other areas or used as door stops.
  8. Fire escape and exit routes will be clearly marked in pictorial fashion throughout the setting. The optimum escape route from each room will be clearly displayed on the back of the door to each room or Activity Area.
  9. All staff, through formal and regular training, must:

  10. 8.1 know the exact locations of all fire extinguishers and fire-fighting equipment, and be familiar with their types, identification and mode of use;
    8.2 know the exact positions of all fire exits and escape routes;
    8.3 know the fire drill and assembly points outside the buildings;
    8.4 be aware of their particular responsibilities for the areas in which they work.
  11. Where possible, furniture, fixtures and fittings must be made of fire-resistant or fire-retardant fabrics and materials.
  12. All fire systems and alarms will be tested monthly by setting staff. Records will be kept of all such testing as part of the setting’s Manager responsibilities.
  13. All fire fighting equipment will be checked annually by a qualified fire extinguisher maintenance engineer. This will be planned as part of the procedure for Servicing, Repair & Maintenance of Toys & Equipment, and the specialist engineers will be listed on the Preferred List of Service Sub-contractor to the setting.
  14. Rooms and activity areas within the setting, including the kitchen and laundry area, should be inspected last thing at night to ensure all electrical appliances are unplugged.
This Policy summarises the procedures to be followed to process complaints received from parents or guardians regarding the quality of the child care services provided by the setting:
  1. Complaints may originate from children or their parents or guardians (in the latter case these may arise either directly or through OFSTED), and even from the setting  Staff. Complaints may be received both verbally and in writing.
  2. Each instance of complaint must be reported / routed to the setting Manager. Upon receipt of the complaint the setting Manager will complete the appropriate sections of a Complaint Record Form for appropriate action.
  3. The setting will investigate all written complaints and notify complainants of the    outcome within 28 days of having received the complaint.
  4. Once the complaint has been resolved the setting Manager will complete the relevant sections of the Complaint Record Form, which will then be signed-off by the setting Manager.
  5. The setting Manager is responsible for maintaining all records relating to a complaint, using an appropriate Complaint Record Form as the basis for monitoring the progress made in resolving the complaint. Records will include all written complaints received, and copies of all statements from relevant parties.
  6. Complaint records are retained for a minimum of three years and is accessible to all service user should you wish to view this record, please inform;

  7. Victoria Mansaray - Baby Unit & Out-Of-School (Manager)
    Bridget Nicol        - Pre-School & Out-Of-School (Manager)

  8. Completed Complaint Record Forms will be reviewed on a regular basis for apparent adverse trends in service quality as part of the Management Review of the Quality System.
Ofsted can be contacted on Tel:  0300 123 1231
The nursery keeps a complaints log that parents can access. If a parent wishes to access the complaints log they should speak to the nursery manager.

We have a very strict policy relating to the collection of children from the setting. This policy is in place to protect your children. 

The collection procedure is outlined below:
All persons (EXCEPT PARENTS AND CARERS) whom are to collect your child from the setting MUST have their details entered onto your child’s ‘Collection Form’ or on the registration documents.
All persons who are to collect your child from the nursery MUST either be introduced to us, details entered on to the collection form or bring photographic identification with them e.g. passport or photograph driver’s licence 

Please note that this procedure MUST be followed if anyone other than the child’s parent or main carer is to collect them from the setting. This includes parents who do not live at the same address as the child, any relatives (Including Grandparents, siblings, Aunts, Uncles Etc.), aupairs and any one else.  

In extreme emergencies, parents can call the nursery for someone else not known to us to collect a child.  Once the parent/carer is identified by our security questions, you can set up a password or ask the person to bring a photographic identification.

Please make every effort to collect your child on time.  It is unfair to expect staff to stay at the setting in their own time.  We will make a charge of £10.00 per 15 minutes (or part of)  to parents who are late collecting their child.  After an hour we are required by law to contact Social Services.  If there is an emergency that will unavoidably delay the collection of a child, please contact the setting immediately on;
020 8674 8678 (pre-school + out-of-school)
020 8674 6444 (baby unit + out-of-school)
07958 346 058 (mobile)
Children will be collected at the end of the School day from their School’s pick-up-point as agreed.
Children are required to stay in groups as instructed.  If a mini-bus is used Children should enter and exit the bus as instructed by staff.  Seat belts must be worn at all times.
They will be taken to the registered premises.
Staff must seek clarification from the setting’s management if they are unsure who is to collect a child.

This Policy will define the philosophy controlling confidentiality of children's affairs within the setting:
  1. In the course of their duties the staff at LILY'S KIDS KLUB will be privy to confidential information concerning a child's private affairs:

  2. 1.1 It is a condition of employment within LILY'S KIDS KLUB that such information shall not be disclosed to any unauthorised third party without the express consent of the child's parents or guardian.
    1.2 Confidential information regarding a child will not be sought unless expressly in the interests of that child, i.e. to enable a better Plan of Care, Welfare and Learning to be developed.
    1.3 The child's parents or guardian shall be kept involved and informed at all times of the outcome of confidential discussions by the setting Staff concerning the child.
    1.4 Staff will always consult their immediate supervisor or manager if they are unclear with respect to any item concerning confidentiality, or when made privy to confidential information that may have legal and / or criminal connotations (e.g. if a child tries to confide that he / she has allegedly been submitted to sexual abuse by a staff member).
  3. Any breaches of this Policy will be dealt with under the Disciplinary Procedure.
This Policy summarises the systems and arrangements in place at the setting to control records and personal files in line with the requirements for OFSTED Registration, and the requirements of the latest edition of the ISO 9001 Quality Standard.
  1. Each set of records will be maintained in a secure location within the setting's Administration offices, and in such a manner as to prevent deterioration or spoilage. Records will be collated and filed in an orderly fashion and indexed so as to be easily retrievable.
  2. A Quality Records Log will be maintained which will identify the following for each set of records, taking into account statutory requirements as applicable:

  3. 2.1 Location of storage.
    2.2 Disk References, where records are stored on word processor / computer.
    2.3 Length of time records are kept ("Retention periods").
    2.4 Responsibilities for maintenance and control.
    2.5 Restrictions on staff who are authorised to have access to individual sets of records.
  4. Obsolete records will be processed as follows:

  5. 3.1 Where history records are required - archived under the control of the setting Manager. In such cases, archiving shall be for an initial 5-year period, after which the Manager will review the need to continually retain the records. Thereafter, archived records will be reviewed annually; those that can be disposed of will be shredded, per 3.3 below.
    3.2 The setting Manager must always be aware of appropriate legislation / regulations governing the storage periods for archived records, and archiving will be in accordance with these requirements. A log of archived records will be maintained by the setting Manager.
    3.3       Disposal - by shredding. NB This will require written authorisation from
    the setting Management.


    4.3 Employees are not permitted to withdraw their labour in pursuit of grievances. Lily’s Kids Klub has in place a CCTV surveillance system across various locations on the premises. Images are not monitored all the time but they are recorded centrally and will be used in strict accordance with this policy. 
    The system is owned by the setting.  The setting Management team is responsible for ensuring this policy is implemented.
    The setting Management team may be contacted as follows: 
    Bridget Nicol Office 020 8674 8678 or 07958 346 058
    Josephine Showers  Red Room 020 8674 8678 or 07983 626 627

    Bridget Nicol (pre-school manager) is responsible for ensuring compliance with the policy and the procedures it contains.
CCTV recording, if it shows a recognisable person, is Personal Data and is covered by the Data Protection Act. This policy is associated with the setting’s Data Protection Policy, the provisions of which should be adhered to at all times.
The system comprises 6 fixed position cameras, a monitor, digital hard drive recorder and 1 public information signs.
Cameras are located at strategic points on the premises, principally at the hallway, red room, blue room, learning room and the lower ground hall.  
No camera is hidden from view and all will be prevented from focussing on
areas of private accommodation.  Signs are prominently placed at entrance and exit points of the site to inform staff, pupils, parents, visitors and members of the public that a CCTV installation is in use.  The digital recorder and single monitor screen are located in the nursery office.  Although every effort has been made to ensure maximum effectiveness of the limited system it is not possible to
guarantee that the system will detect every incident taking place on the site.

The system has been installed by the setting with the primary purpose of monitoring
  • staff interaction with children
  • ensure that children are appropriately cared for
  • facilitate the identification of any activities / event which might warrant disciplinary proceedings being taken against staff and assist in providing evidence to the setting Manager.
  • reducing the treat of a child being abducted
  • damage to the building
  • theft
  • assist in the prevention and detection of crime;
  • helping to ensure the safety of all the users, staff, pupils, parents and visitors, consistent with respect for the individual’s privacy.
  • Deter those having criminal intent
  • Identify any activities which might warrant disciplinary proceedings being taken against staff, pupils, parents or visitors and assist in providing evidence to the setting and to the individuals against whom disciplinary action is, or is threatened to be taken.
The system will not be used to: Provide images for the world-wide-web; Record sound.
Images captured by the system will be recorded and reviewed (in the event of an incident) at the location of the recorder and its monitor. The monitor will not be visible to staff who are not authorised to view the images. The VDU monitoring screen is turned off at the end of the working day.  Access to the recording system will be strictly limited to the Management team, police officers and other individuals granted access on a case-by-case basis, with written authorisation from the Manager / Proprietor. In an emergency and where it is not reasonably practicable to secure prior authorisation, access may be granted by a member of the nursery management team, to persons with a legitimate reason to access the system. The identity of any visitor must be checked before access is allowed.
The administration of the system is the responsibility of the Management team. It is recognised that images are sensitive material and subject to the Data Protection Act 1998; the Manager / Proprietor is responsible for ensuring day to day compliance with the Act. All recorded data will be handled in strict accordance with this policy and the procedures that form part of it.
All staff involved with the CCTV system will be made aware of the sensitivity of handling CCTV images and recordings. The Manager / Manager will ensure that these individuals are fully briefed in respect of the operation and administration of the CCTV system.
Digital recordings are made using digital data to the hard drive supplied with the system. Incidents are recorded in real time. When the hard drive is full the system automatically overwrites the earliest recorded images. (This could be every month) The hard drive will be inspected annually, as advised by the suppliers, for surface defects. A log of such checks will be kept.  Hard drives used will remain the property of the setting until disposal and destruction.
All access to images will be recorded in the Access Log, as shown in the Appendix.  Any visitor with the authority to access the images must complete and sign the Access Log.  Access to images for staff other than those specified in 3 is restricted to that staffs that needs to have access in accordance with the purposes of the system. Disclosure of recorded material will only be made to third parties in strict accordance with the purposes of the system and in compliance of the Data Protection Act 1998, after a correctly
authorised and served documentation is received.  Such access will be limited to:
 Law enforcement and government agencies where images recorded would assist in a criminal enquiry or the            prevention of terrorism and disorder;
 Prosecution agencies;
 Relevant legal representatives;
 The media, where the assistance of the general public is required in the identification of a victim or a                        perpetrator of a crime;
 People whose images have been recorded and retained unless such disclosure   
     would prejudice criminal proceedings;
 Emergency services in connection with the investigation of an accident.
Anyone who believes they have been filmed by a CCTV system is entitled to ask for a copy of the recording, subject to the prohibitions on access also covered by the Data Protection Act 1998. They must apply in writing to the Data Protection Officer, the request being accompanied by the fee of £100.00.  A response will be provided promptly and in any event within twenty eight days of receiving the fee
and the request.  The Data Protection Officer has the right, according to the Act, to refuse a request for a copy of the images, particularly where such access could prejudice criminal proceedings.
An individual has the right to request the prevention of processing where this is likely to cause substantial and unwarranted damage to that person. Requests should be addressed to the Manager, who will provide a written response within 21 days, setting out their decision. Copies will be kept of the request and the decision.
Should members of the setting have concerns or complaints about the operation of the system, they may follow the setting’s Complaints Procedure, initially addressing their complaint to the Manager.  Concerns relating to the Data Protection Act 1998 should also be addressed to the Manager. These rights do not alter the existing rights of members of the setting, or any other individuals under any relevant grievance or disciplinary procedures.
Upon request to the Management team, enquirers will be provided with:
-  A copy of this policy
-  A copy of the Complaints Procedure
The effectiveness of the system in meeting its purposes will be kept under review.
A list of the basic system checks required is detailed below:
-  Checked (Date)
-  By 
-  Date of
-  Next Review
Notification of the system has been submitted to the setting and the next review date recorded. Cameras have been sited so that their images are clear enough to allow the police to use them to investigate a crime. Cameras have been positioned to avoid capturing images of persons not visiting the premises.

There are signs showing that a CCTV system is in operation visible to visitors to the premises. Contact details for the service provider are displayed. The recorded images from this CCTV system are securely stored, where access to them is limited to authorised persons only.  The recorded images will only be retained until the system writes over them.  Recordings will only be made available to law enforcement agencies involved in the prevention and detection of crime, and no other third parties.  The operating equipment is regularly checked to ensure
that it is working properly and that the date and time are correctly set.  The Management team knows how to respond to requests from individuals for access to images relating to that individual.

Name of Applicant………………………………………………………………………………………
Reason for Application for Access………………………………………………………………
Date received………………………………………………………………………………………………
Fee received………………………………………………………………………………………………..
Signature of Applicant…………………………………………………………………………………
Access granted (Date and By Whom) ………………………………………………………….

Pick-up Policy and Procedures
Coordinator:  Bridget Nicol - Deputy:  Josephine Showers
                                                                                       Danyella Bogle (2nd in Command)
                                                                                       Jodie Burnham (3rd in Command)
Andrene Sergeon  - Manager: Out-Of-School
                Hasina Monir                            -      Manager: Baby Unit

1. Pick-up Policy and Procedures
During term time Lily’s Kids Klub will endeavour to provide an efficient and smooth running pick-up service from the following local primary schools within the area; 
* Sudbourne * St Bedes * Jubilee
* Holy Trinity * St Bernadette * Christ Church

2. Aims and objectives
The aim is to ensure that all children are picked up on time and escorted back to the Lily’s Kids Klub’s premises in a safe and orderly fashion.   Staff must contact the management team by telephone in case of any emergency and follow their instructions carefully.
These guidelines will form part of the Lily’s Kids Klub’s policy and procedures and must be adhered to at all times by all staff.
  • Staff must always arrive at the school before the children are let out of class.
  • Before leaving Lily’s Kids Klub, staff must check the diary and notice board for details of any changes to pick-up arrangements requests made by parents/carers each day.
  • Individual school pick-up registers must be updated to clearly show these changes, and to show that all the children are accounted for before leaving the school.
  • School pick-up register must contain each child’s full name, class and teacher’s name.
  • Telephone numbers of the both managers and deputy managers should be listed in case of emergencies / problems.
  • One staff member should always take a mobile phone on each mini bus or group each day to relay messages to and from Lily’s Kids Klub if necessary. Lily’s Kids Klub will meet the cost of any calls carried out in the course of your duty.
In accordance with health and safety procedures the following ratio of staff to children must be complied with;
Infants: 1 staff member to 8 children   (under 8)
Juniors: 1 staff member to 10 children (under 10)
Due to the busy main road from the schools it is necessary to have a minimum of 2 adults for the infants and 2 adults for the juniors.
Please note that it is the parent’s responsibility to ensure that their children behave and cooperate fully with Lily’s Kids Klub’s After School staff, particularly during pick-up from school.
3. Pick-up Points
There is a collection point at each school.  This will be explained to you so that you can familiarise your child before they start.  Children must make their own way to the meeting point. 
One member of staff will collect the reception children and take them to the main meeting point. 
A second member of staff will collect the other children and take them to the meeting point.  The older children will join the others at the meeting point.
  • If a child who is registered to be collected from school is not at the collection point, staff must check with the child’s class teacher before leaving the school and the register noted accordingly. It is important that all children are picked up on time. It is unacceptable for a child to be left behind at school.  Teachers will be asked to sign the collection form if a child is not collected.
  • If a child who was present at school today cannot be located for collection by staff, Lily’s Kids Klub staff must inform the school immediately.  If the child still cannot be found, Lily’s Kids Klub staff must follow our lost child policy.
  • Parents must phone or let a member of staff know in advance if their child is not to be collected from school on any particular day.
  • When all the children are gathered staff must check that they have their bags and coats etc.
  • Staff must then check again to make sure all children are present by doing a register and a head count.
  • Any message from teachers to parents must be relayed in writing.
  • Children should be lined up in two’s and walked back to the centre in an orderly fashion.
  • Children are not allowed to go to any cake sales, shops, or back to their classrooms once picked-up.
  • All children are expected to go to the toilet before being picked up by Lily’s Kids Klub’s staff.
  • There is to be no eating or drinking on the way back to our premises, and no stopping to talk to friends.
  • If you have children that walk slowly they should walk at the front of the line to determine the pace of the group. It is important to keep the line together.
  • Please avoid shouting at children. Talking quietly to a child that is misbehaving nearly always achieves better results.
  • Praise the children for good behaviour goes much further than telling off.
  • All incidents problems must be reported to the coordinator on arrival back at the centre, so that strategies can be put in place to avoid future problems.
  • Once back at the centre, the register needs to be taken in the main register at the centre No child shall be marked in the register unless he/she is present. The time of arrival should be recorded on the bottom of the register.
  • Once completed the main register should be checked against with the pick-up register to ensure all children who were picked up have arrived.
  • If children are dropped at Lily’s Kids Klub by a third party, for example if they attend an after school activity at school, they will be signed in by the responsible adult dropping them at Lily’s Kids Klub in the extra pick-up register. Once again the time of arrival should be recorded.
  • Parents are to inform Lily’s Kids Klub if they are to collect their child/ren from school in advance.  This can be done by telephoning our usual numbers on 020 8674 8678 or 07958 346 058.  Parents will be asked to complete a form to confirm that their child/ren safely left the school premises.
4.   Collection of children from the Lily’s Kids Klub
  • Children are to be collected from the Lily’s Kids Klub premises by parents/carer.  
  • Children are not permitted to leave the club with someone other than their parent/carer unless previously arranged by the parent/carer with Lily’s Kids klub’s manager or deputy manager.
  • Parents/carers are to sign out their children before they leave Lily’s Kids Klub on the signing out sheet.
  • Some children attend clubs after school and we can collect them later if prior arrangements is in place with their parents.  All parents must sign the form giving details of school club activity and confirm that parents are fully responsible for informing the school.

Schools Collection Points

Names of Schools Collection Points
Sudbourne Primary School PLAYGROUND.  FROM THE LINE.
St Bedes Primary School Playground.  Year 1 – Reception.  Outside classroom. 
Jubilee Primary School Playground. Nursery + Reception=Outside classroom.
Holy Trinity Primary School Playground.    Reception.  RA + RB
Christ Church Primary School Playground.    Reception Playarea
St Bernadette Primary School At the gate.

Whistle Blowing
Lily’s Kids Klub is committed to maintaining a culture where it is safe and acceptable for all employees and users to raise concerns about poor or unacceptable service, civil offences (including negligence, breach of contract) or misconduct. 
Lily’s Kids Klub promotes and encourages good staff communication. Staff should feel able to raise questions about any area of concern during regular supervision or in staff group meetings. This is so that any issues concerning areas of poor practice can be revised and modified in the early stages before they cause harm, hopefully preventing any escalation. 
Whistle blowing should not be used in place of grievance procedures or be used to raise unfounded or malicious allegations against colleagues or users.
This policy is designed to assist those who is aware or has genuine concerns regarding unacceptable practice and have come to a decision to express a concern after a great deal of thought. The law only requires that there be genuine doubt, therefore the individual who decides to “whistle blow” is not expected to produce unquestionable evidence to support the concern. Producing the evidence is the responsibility of the setting.
Policy Principles:
The person raising the concern (whistle blowing) will not be allowed to be victimised for doing so
The victimisation of whistle blowers is a serious matter and disciplinary action will be taken should this happen
The setting will not attempt to conceal evidence of poor or unacceptable practice and disciplinary action will             be taken if any evidence of such is destroyed 
Confidentiality policy/clauses do not forbid or penalise whistle blowing
Identify the poor or unacceptable practice
Are there witnesses who will support you
Record exactly what was witnessed
Keep copies of all correspondence and relevant information
Confide in someone objective and trustworthy Manager/Supervisor
Ask to be informed about any outcome of the investigation
If your complaint is ineffective within setting, get the support of an independent organisation such as Ofsted or the Local Safeguarding Children’s Board (LSCB)
It would not be intended to use this Policy where other appropriate procedures are available, for example:
Complaints Policy and Procedures
Safeguarding Children Policy and Procedures
Grievance Procedures
Social Media 
This policy covers all social media internet sites – the places online where people can interact, have a dialogue or contribute content. These include, but are not limited to: 
• Social networking sites (eg Facebook, MySpace) 
• Video and photo sharing websites (eg Flickr, YouTube) 
• Micro-blogging sites (eg Twitter) 
• Blogs (including corporate or personal blogs) 
• Forums and discussion boards (eg Yahoo! Groups or Google Groups) 
• Online encyclopaedias (eg Wikipedia)
• Professional networking sites (eg LinkedIn and Zoominfo)
Social media sites are a relatively new phenomenon. This is still, in legal terms, a developing area. In the absence of legislation relating specifically to social media, UK practice has tended to use established areas of the law as a starting point in cases to date. Areas to consider are:
Consumer Protection from Unfair Trading Regulations 2008
Advertising standards authority Code of Practice
Intellectual property – including copyright and trademarks
Defamation; and 
Invasion of privacy
This does not constitute legal advice and Lily’s Kids Klub accepts no liability for any action taken or not taken as a result of this information.  
Consequences of non compliance with this policy
All instances and acts, which are in breach of this policy, will be taken seriously, will be investigated thoroughly and fairly in line with the settings disciplinary procedure and may lead to disciplinary action up to and including dismissal.
As these technologies are constantly evolving, we will update this policy on a regular basis.  It will be up to you to keep yourself abreast of the changes.
This policy applies to all employees/students/volunteers. 
1. Client Confidentiality
Disclose only publicly available information. Never talk about confidential client information in social media including addresses/phone numbers, financial information and future business performance or plans. Data provided by the client to the setting must NEVER be shared on any external site. This includes Google docs. 
2. Full disclosure
It is ok to state that you work for the setting on social media sites eg LinkedIn. 
You must not use the nursery logo or brand on any personal social media sites. 
If you are running a branded nursery social media site you must disclose on your 'About’ page or biography that you are an employee of the nursery and be clear about what your responsibilities include.  
3. Reputation
If you are acting under the setting’s brand you must abide by the setting’s policies by acting in an appropriate manner in all your representations of the company. 
Content posted on social media sites lasts a long time, in some cases possibly forever. It can sometimes be easily found via search engines. Be mindful of this when you post content.
4. Plagiarism
Information moves incredibly fast online, we want you to share things but giving credit where credit is due.  Whether it’s 140 characters (Twitter etc) three words or three thousand – you have a duty to attribute those words to who said them (if they are not your own). Make a clear link or reference but never take credit for others’ work. Respect copyright, privacy, and other laws.
5. Respect
Always demonstrate respect for others’ points of view, even when they are not offering the same in return. 
6. Take the high road
Never pick fights. If someone leaves a hostile comment or replies with a snarky Tweet, take the higher road. Defend your point of view, but be polite and stick to the facts. 
7. Responding
Try and do this within 24 hours: this requires monitoring to avoid issues. 
8. Correct mistakes quickly
If you say something in error, never take down the post – simply go back and update it with the correct information.
9. Harassment and obscenity
Do not post obscene, defamatory, threatening, harassing, discriminatory or hateful statements about another person or organisation – including competitors and/or other related people or organisations. 
10. Kickbacks and gifts
Never talk about a product or organisation in exchange for cash. 
If you’re received a product or service to review, you must disclose it in your post or review.   
11. Privacy 
You are strongly encouraged to protect your own privacy by not disclosing any unnecessary personal information on social media sites. Any individual personal data disclosed on social media sites is done at your own risk.
Clients do not always distinguish between ‘private’ and ‘work’ time. You should assume everything you do, comment on, post, retweet etc goes directly to the clients.  It’s up to you to manage and share only what you are comfortable with.
The best way to guard against content going to ‘undesirables’ is to implement ‘friend lists’. Two is often enough – one for close friends and one for less-close contacts.
12. Designated Expert
If you are positioning yourself as an expert on a personal social media account, you must disclose this and get prior approval from your manager.  If you receive media enquiries for comment on your subject of expertise, again, you must disclose them to the manager, before you can comment. 
13. Maximise commercial opportunities  
The internet and, more recently, social media have revolutionised the way people communicate.  The setting recognises that appropriate and sensible use of social media can build client relationships and win and retain business.  
14. Sensible internet use
The nursery does not currently restrict access to social media sites. Staffs are reminded that personal use of internet access during working hours should at no time take priority over business use. The nursery reserves the right to block access to sites where misuse occurs.



Copyright 2006. By www.nurseryweb.co.uk.
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